|
Pre-Program Assignment
In order to prepare for the
program, participants fill out a questionnaire on themselves and
collect data from work associates on their use of various conflict
resolution styles and strategies. They identify and evaluate one to
two successful conflict resolution meetings and one to two
unsuccessful conflict resolution meetings. They also identify one to
two conflict resolution meetings that will be occurring in the near
future, which they use for practice during the program.
Day One
8:00 am | Program Introduction
We clarify Program objectives, define positive
power and influence, and explain Program activities and
procedures.
9:00 am | Win As
Much As You Can
Participants engage in an exercise that provides them with an
opportunity to experience many common reactions to conflict.
Small Group Exercise
9:45 am |
Winning and Losing/Competition vs. Collaboration
Participants discuss the
benefits and costs of winning and losing and the concept of
competition vs. collaboration.
Large Group Debrief, Individual Work
10:15 am | Break
10:30 am | Understanding Strategies
Participants explore cooperative, competitive, and adversarial
strategies.
Lecture, Individual Work, Pre-work Strategies Feedback
11:30 am |
Power, Trust, Relationship
Participants gain an understanding of how power and trust impact
their relationships and the importance of the relationships
themselves.
Lecture and Discussion
12:00 pm | Lunch
12:45 pm | Principled Conflict Resolution Phases
Participants are introduced to the phases of Principled Conflict
Resolution and the wants, drives and tactics associated with them.
Lecture and Discussion
1:15 pm | New Truck
Exercise
Participants engage in a meeting, videotaped for later review that
is designed to deepen their understanding of the Phases of Conflict
Resolution.
Individual Work, Small Group Role-Plays
2:30 pm | Break
2:45 pm | Tape
Review: New Truck Exercise
Participants are taught how to analyze the videotapes from the
previous exercise to give and receive feedback on their use of the
Conflict Resolution styles and strategies.
Lecture, Discussion, Video Tape Analysis
4:15 pm | Day One
Review
Participants review insights and measure progress.
Large Group Debrief
4:35 pm | Day One
Review/Evening Assignment
Participants complete the ISQ worksheets and a variety of
background readings.
4:30 pm | End of
Day One
Day Two
8:00 am | Preview
Day Two
Participants clarify direction and review the agenda.
Large Group Discussion
8:15 am | Conflict
Profile Feedback
Participants review their feedback to identify their strengths and
developmental needs and set learning goals.
Lecture, Individual Work, Pair Discussions
9:00 am | Listening
Exercise
Participants engage in an exercise designed to help them understand
how active listening is critical to success in resolving conflict.
Demonstration and Practice
9:45 am | Break
10:00 am |
Principled Conflict Resolution Phases
Participants further deepen their understanding of the phases and
learn how to use them in response to competitive and adversarial
behavior.
Lecture, Discussion, Small Group Exercise
11:00 am |
Downsizing Task Force Exercise: Preparation
Participants are introduced to and prepare for the exercise.
Individual Work, Pair Planning
12:00 pm | Lunch
12:45 pm | Downsizing Task Force: Exercise
Participants engage in an exercise, video-taped for later review,
that helps them sharpen their conflict resolution skills.
Small Group Role-Plays
1:30 pm |
Downsizing Task Force: Debrief
Participants discuss the exercise, present reports, and are given
instructions for analyzing the video.
Large Group Debrief
1:45 pm | Tape
Review: Downsizing Task Force Exercise
Participants review tapes to deepen their understanding of the
process and their capabilities.
Videotape Analysis
2:45 pm |
Break
3:00 pm | Debrief
Tape Review
Participants debrief their tape review insights
Large Group Debrief
3:15 pm | Difficult
Conversations
Participants practice how to handle difficult conversations.
Individual Work and Fishbowl Exercise
4:30 pm | Day Two
Review
Participants review insights and measure progress.
Large Group Debrief
5:00 pm | End of
Day Two
Day Three
8:00 am | Day Three
Preview
Participants clarify direction and review the agenda.
Large Group Discussion
8:15 am | Joy Toys
Exercise: Preparation
Participants are introduced to and prepare for the exercise.
Individual Work
9:00 am | Joy Toys:
Exercise
Participants engage in an exercise, video-taped for later review,
that helps them sharpen their conflict resolution skills.
Small Group Role-Plays
9:30 am | Break
9:45 am | Joy Toys:
Debrief and Tape Analysis
Participants analyze the videotapes from the previous exercise to
deepen their understanding of the process and their capabilities.
Lecture, Discussion, Video Tape Analysis
11:00 am | Planning
for Application
Participants complete an application plan for their own real-life
challenging situation.
Individual Preparation
12:00 pm | Lunch
12:45 pm |
Dramatize Situation
Participants get clarity about real wants and feelings around their
challenging situation.
Small Group Exercise
1:15 pm |
Dress Rehearsals
Participants are videotaped as they role-play their challenging
situations to help sharpen their skills in real situations.
3:30 pm | Break
3:45 am | Debrief
and Evaluations
Participants debrief and offer suggestions and fill out evaluations.
Large Group Debrief
3:30 pm | End of Program
|
